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PRODUCT DESIGN/

Experience Cloud Self-Service Microsites Platform

CHALLENGE: Requests for bespoke sales microsites for big bet accounts had quickly outpaced available creative and technical resources, creating a bottleneck in the sales process.


SOLUTION: Developed an Experience Cloud-based launchpad with comprehensive enablement documentation and a Slack community to allow for self-service deployment, reducing the need for custom development for each request.


RESULTS: In the first quarter of availability, 49+ microsites were created with 1,279+ page visits, achieved with minimal promotion and limited maintenance support, dramatically scaling the delivery capability.

Keywords: Experience Cloud, product strategy, gap identification, enablement, self-service, product ownership, design & testing

© 2025 Gregory T. Lipman | All samples shown are the property of my respective employers or their customers.

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